We want to give the best online shopping experience at ToeZone Footwear. If for any reason, you are not completely satisfied with your purchase, we want to make it right.

For returns:

ToeZone Footwear will gladly accept returns for merchandise purchased through ToeZone Footwear and that meet the following conditions:

Merchandise must be returned in its original condition WITHIN 2 DAYS AFTER ORDER RECEIVED. Orders returned beyond this time period will not be accepted. ToeZone Footwear reserves the right to refuse worn or damaged merchandise. Please contact our Customer Service by email at care@toezonefootwear.com or by phone at 0855-1454-789 and explain the situation, including your name and order number. Returned merchandise should be packed in its original packaging (both inside ToeZone Footwear box and outside shipping package, if in suitable condition) with proof of original invoice and returned to the address on the order invoice. We will credit your returned merchandise to the original bank account after we receive the returned merchandise. Return shipping is on your charges. We do not reimburse return shipping charges unless it is for defective merchandise or for wrong item shipped.

 

For exchanges:

At this time, we cannot offer exchanges for your returned merchandise. We suggest you follow the return procedures to return unwanted merchandise and simultaneously place a new order for the replacement merchandise through ToeZone Footwear. Please be assured, we will process your return immediately upon receipt and crediting your account as necessary.

For wrong item(s) shipped:

If we have made an error with your order, ToeZone Footwear Customer Service will gladly assist in a quick resolution. Please follow these easy steps:

Please contact our Customer Service by email at care@toezonefootwear.com or by phone at 0855-1454-789 and explain the situation, including your name and order number. Follow our simple return policy, outlined above, to return the merchandise. ToeZone Footwear will reimburse you for your reasonable return ground shipping charge upon receipt of your merchandise. Shipping reimbursement will be credited back to the original bank account.